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    Our toll-free number makes driving worry free.

    Need help? Call 1-800-411-6688 at any time, day or night, for assistance from our experienced team of technicians.

    Our roadside assistance*, offered at no charge with our Volkswagen Assurance and Volkswagen Assurance Premium programs, gives you access to the following services 24/7:

    Towing
    A roadside technician will tow your vehicle, at no charge, to either Cambridge Volkswagen Inc. or the nearest authorized dealership.
    Boosts
    If you can’t safely start your vehicle, a towing service will be offered at no charge.
    Flat tire changes
    A roadside technician will replace your flat and have you back on the road.
    Unlocking your door
    If you lock your keys inside your car, a roadside technician will give you a hand.
    Run out of gas?
    Emergency fuel can be delivered free of charge.
    Emergency winching service
    We’ll cover the costs of getting you out of the mud, sand, snow or a ditch.
    Trip interruption benefits**
    If you choose the Assurance Premium Program, and your vehicle experiences a mechanical breakdown more than 160 km from your home, you could receive up to $300 per incident, taxes and any additional fees included.

    How can I get help?

    Call 1-800-411-6688.

    Our roadside assistance personnel are standing by for your call. You will be asked to provide the following:

    • Your vehicle’s identification number
    • Your vehicle’s year, model, colour and license plate number
    • The area code where you’re calling from
    • The exact location of the vehicle (street address and nearest intersection)
    • The type of service required and a brief description of the problem

    For how long is roadside assistance valid?

    Volkswagen’s 24-hour roadside assistance* is valid for 6 months with the Volkswagen Assurance Program, and for 2 years or 40,000 km (whichever occurs first) with the Volkswagen Assurance Premium Program.