Cambridge Volkswagen Google Reviews
 

 
 
 
 
 
 
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Markus LaPierre

 

Service department is very trustworthy

 


 

 

Jennifer Copeland

 

 

 

Best car buying experience ever! The sales team at Cambridge Volkswagen are so knowledgeable and very friendly. I'd highly recommend going to them for your next VW!!

 


 

 

 

Virginia Hilborn

Best Service I have ever had from a Car Dealership. The entire staff is very friendly and attentive to your needs.

 

 


 

Juan

 

I'm customer for over 10 years since I bought my first car 2004 golf I have great experience with sales people specially Aaron Honsen thanks VW Cambridge for being so professional and friendly

 


 

 

Jorge Pereira

 

So I'll start off by saying that cambridge Volkswagen is the best Vw dealership in town . I called kitchener, waterloo and went to woodlawn Guelph Vw dealership , and was not satisied with the customer service over the phone or in person . So my last solution was Cambridge Vw , where I called and asked what I was looking for and sure enough the sales rep Mike insured me that they would get me the car I wanted in days , and so I went in and met in person with Mike the sales r...ep and we sat down and he helped me find the car I wanted , and also introduced me to Al the financial representative and he also helped me decide on what kind of warranty I should get that would benefit me. So today september 14 I picked up my new car and I want to thank Cambrige Vw and Mike and Al for great help and satisfaction they gave me when trying to purchase a new car. Thank you Cambridge Volkswagen

 

 


 

 

Denise Gandhi

 

Ever since I started getting my vehicle serviced at Cambridge Volkswagen, I have had the most courteous service compared to other VW dealerships I have been to. Mitch has especially always gone out of his way to make me happy, whether it be ...MoreEver since I started getting my vehicle serviced at Cambridge Volkswagen, I have had the most courteous service compared to other VW dealerships I have been to. Mitch has especially always gone out of his way to make me happy, whether it be making sure my car  is washed well or giving me some VW swag with my services, and not charging me for swapping my tires for the winter season when I have a service done (as other VW places will charge no matter what). I appreciate the kindness of all the staff as soon as I walk in the doors. People should seriously check out Cambridge VW for fast, friendly, efficient service!

 

 


 

 

jenkar69

 

Have nothing but great things to say about them! Just purchased a 2017 Golf R and Magic Mike is probably one of the best salesmen I've ever met. Thanks again Cambridge Volkswagen

 


 

 

Cam Crawford

 

My wife and I started to use Cambridge VW when we moved to the area 3 years ago. We service 2 VW's and have been very pleased with the ability to get service appointments, quality off work done and helpfulness of the staff. A great place for us to take our business!

 


 

 

Chris Baise

 

Literally haven't had my VW 12 hours, but I just want to say I had an amazing experience with the whole staff there. Initially when I went there, zero pressure and a list of their inventory. A second visit after some research, and Mike was ...MoreLiterally haven't had my VW 12 hours, but I just want to say I had an amazing experience with the whole staff there. Initially when I went there, zero pressure and a list of their inventory. A second visit after some research, and Mike was tied up and Chris and Manny and they took over. Took 3 models out to test drive. They informed me on the different specs and needs and prices and fair value on my trade. After deciding they all worked together with me and had me set up. Al from financing works as easily as they come, again no pressure and very informative. I look forward to servicing my new Jetta there and not hesitating to purchase there again.

 

 


 

 

Dennis Jantzi

 

Chrystel & I had great service and were able to make a good decision here, very happy! We love our Golf Sportwagen, thanks Mike Miller!

 


 

 

Louisa Spector-Noel

 

Cambridge Volkswagen went out of their way to assist us in crisis.  A day prior to our planned trip from Ontario to Nova Scotia, our Beetle's engine light came on and the car started to shake.  The next morning a tow truck was sent to our ...MoreCambridge Volkswagen went out of their way to assist us in crisis.  A day prior to our planned trip from Ontario to Nova Scotia, our Beetle's engine light came on and the car started to shake.  The next morning a tow truck was sent to our house, and while we had to continue on our trip out East in another vehicle, the service team kept in contact with us during this time, keeping us informed on what needed to be done and assured us that it would be ready once we got back to town.  They met and exceeded our expectations.  This is one main reason why we will continue to service our vehicle at Cambridge, rather than a local dealer.  They are trustworthy and provide outstanding service. Thanks Manny and team!

 

 


 

 

Kinj

 

 

 

Best dealership within the area of Toronto, GTA and tri-cities. I personally drive down from the heart of downtown Toronto for most, if not all my service needs ranging from just an oil change to major repairs for my 2011 GTI. Speak to ...MoreBest dealership within the area of Toronto, GTA and tri-cities. I personally drive down from the heart of downtown Toronto for most, if not all my service needs ranging from just an oil change to major repairs for my 2011 GTI. Speak to Mitch for any of your service needs, extremely honest guy and willing to help you out as a customer and provide the best vw experience rather than throwing quotes for diagnostics at you. Ask questions because he is more than happy to answer them and you dont ever feel stupid either as he is fully aware a customer isnt always a car professional. Just recently did a clutch job for the master cylinder (Nov 18th), Diagnosed in one hour, parts were ordered and a few days later i went in. The job was completed within 2 hours, car washed and ready to go. Cambridge VW was the only dealership out on Don Valley, Humberview, Dixie and Downtown willing to diagnose the car and cover the necessary parts under extended warranty purchased. The above listed dealerships wanted a diagnostics of $708 in labour to open the transmission without any guarantee of finding the issue. Completely. worth the drive to Cambridge if youre looking for a quick, easy and cost-effective experience.

 

 

 


 

 

JP Gionet

My wife and I just completed the purchase of a new Golf at Cambridge Volkswagen. Setting aside how fantastic the car is, we really enjoyed the experience working with the staff at this dealership.
This late in the season inventory is limited and both Stacey and Manny did everything they could to get us into the vehicle we wanted. They sincerely wanted us to be happy regardless of weather the car came from their lot or another dealer. After not being able to find exactly what we wanted they bent over backwards to put us into something that was actually a step up from our original request. We couldn't be happier with the car and attention and effort that the sales team provided, I'm not sure how many would respond to after office hour emails like they did. Al the Financial Manager was also great to work with. He didn't pressure or try to persuade on the warranties and extras, just told us the facts and let us decide. This is our second VW and our first from Cambridge VW, when we need another, we hope that the same team will be there to assist us.

 


 

Sandra Green

 

I have been dealing with Cambridge Volkswagen for approx.8 years and I have never had a problem with them in fact this last car that I purchased my beetle DUNE they bent over backwards to get it for me. I'm treated like I am part of there ...MoreI have been dealing with Cambridge Volkswagen for approx.8 years and I have never had a problem with them in fact this last car that I purchased my beetle DUNE they bent over backwards to get it for me. I'm treated like I am part of there family as I feel they are part of mine. Thanks for all that you guys do to make buying a car a fun and exciting experience, I would and do recommend Cambridge Volkswagen to all!

 


 

Miko Beaudry

 

 

While I did not have the opportunity to buy a car from Chris MacPherson, I wish I could've! When I called Chris I had already made my rounds to the numerous VW dealerships in Southwestern Ontario, most of which knew next to nothing about ...MoreWhile I did not have the opportunity to buy a car from Chris MacPherson, I wish I could've! When I called Chris I had already made my rounds to the numerous VW dealerships in Southwestern Ontario, most of which knew next to nothing about the car I was looking for (2016 Golf R), but knew everything about how to lead me in to thinking they could get me a car if I put a deposit down. Chris was honest and upfront about the limited availability of the car I wanted, explained why, and also tried to help me locate one at another dealership knowing full well that his help meant he wouldn't get the sale on the next year's model that was coming in a few months. I found him to be honest and transparent in his answers and truly wish I had called him first when stock wasn't so limited. I will happily contact him the next time I'm shopping for a VW.

 

 

 


 

Karim Fathi

Been there only once and found the sales staff very respectful and not pushing you to buy.

 

 


 

Sunshine Chen

 

I can't say enough good things about Manny and his team at Cambridge VW. I just bought my third vehicle with them and I can honestly say that not only was the service impeccable; but the friendliness and enthusiasm of everyone involved made ...MoreI can't say enough good things about Manny and his team at Cambridge VW. I just bought my third vehicle with them and I can honestly say that not only was the service impeccable; but the friendliness and enthusiasm of everyone involved made the whole experience a real joy.

 

Aaron the sales manager went above and beyond to find the perfect vehicle for me - and even went out of town to pick it up himself and bring it here. Al the business manager handled the purchase like a pro. Mike in sales made all the paperwork painless for me on delivery and took all the time I needed to answer my questions and review all the features and technology in the new vehicle. John and Mitch on the service desk were not only excitied for me for my purchase, they also reassured me that they were going to take care of my new car with the excellent care and service that I've come to expect from them. Mark, the other John, and the rest of the parts and services team made sure that all the accessories that I wanted with my vehicle were installed and ready for delivery. All with a smile. And heck, even Manny got down on his hands and knees to reattach my license plate cover and make sure it was properly and safely secured before I rolled off the lot. What general manager of a dealership ever does that?!?

 

I have nothing but positive things to say about Cambridge Volkswagen. I want to thank everyone from the general manager, the sales team, the desk staff, to the technicians who serviced, cleaned, and got the vehicle ready and made taking delivery a real pleasure. Their dedication, hard work, excellence, professionalism, friendliness and enthusiasm is a credit not only to their dealership; but, I think to VW as a company. Volkswagen is lucky to have Manny and his team working on their behalf.

 

So, if you're in the market for anything VW, do yourself a favour.

 

Go and visit the folks at Cambridge Volkswagen!

 


 

 

Aubrey Botha

 

Wanted to give a shout-out to the folks at Cambridge VW. I have been dealing with them for quite a few years and I feel like I have become part of the VW family. I bought a new Tiguan from them last week and the service could not have been ...MoreWanted to give a shout-out to the folks at Cambridge VW. I have been dealing with them for quite a few years and I feel like I have become part of the VW family. I bought a new Tiguan from them last week and the service could not have been better. From the moment I contacted Aaron by phone right up to the moment of delivery with Mike, things were done very professionally and very easily. They were very accommodating to my requests and needs and went beyond what any other dealership has done. Well done to Manny, Aaron and the rest of the team at Cambridge VW.

 


 

 

Sunny

 

I live in Guelph & drive to Cambridge VW because of the great service this team provides. I have had the worst experience with Guelph VW they are unprofessional & sleazy to say the least. Any service or recalls that need to be done I take ...MoreI live in Guelph & drive to Cambridge VW because of the great service this team provides. I have had the worst experience with Guelph VW they are unprofessional & sleazy to say the least. Any service or recalls that need to be done I take to Cambridge, honestly you just get the sense that they are real & honest people who care about you & your car. I ask a lot of questions & they have never made me feel like an idiot for asking or like I'm wasting their time. They are so friendly & happy. It makes for a nice environment to sit & wait for your car to be finished. So glad I took a chance on them after my bad experiences with Guelph, I will definitely continue to use Cambridge VW for servicing.

 

 


 

Karen

The staff at Cambridge Volkwagen are fantastic!!! They made me feel like family when I purchased my 2015 Jetta TDI. Went above and beyond to make the transaction smooth and quick. Will be a repeat customer!!!

 


 

Scott

 

What a terrific experience buying a car at Cambridge VW.  We just purchased a 2016 GTi and love this car!!!  Mike and Aaron were great to deal with - no pressure - they just helped us along through the process as we worked our way to ...MoreWhat a terrific experience buying a car at Cambridge VW.  We just purchased a 2016 GTi and love this car!!!  Mike and Aaron were great to deal with - no pressure - they just helped us along through the process as we worked our way to finalizing the purchase. Both are very personable.  Mike even called us later to tell us the car will now take regular gas versus premium.  Nice touch.  You can tell they believe in what they sell.
Great car.  Great service. . Great people.   (Only issue is that the rest of the family all want to drive the car too.)  Highly recommend.


 

Andrew

 

We have been dealing with Cambridge VW for about 8 years and very recently upgraded to a new 2016 Passat. The service was exceptional, and it was one of the quickest purchasing experiences I've ever had. Manny and his team went out of their ...MoreWe have been dealing with Cambridge VW for about 8 years and very recently upgraded to a new 2016 Passat. The service was exceptional, and it was one of the quickest purchasing experiences I've ever had. Manny and his team went out of their way to make me feel like a valued customer. I absolutely love the new car and I love dealing with Cambridge VW because of their professionalism, and care of the customer's needs. Thanks Manny and happy new year.


 

Leta

 

Our first experience with Cambridge Volkswagen began in the summer of 2005 - my husband purchased a used 2003 Diesel Jetta for his weekly commute to Toronto. We were shown around the dealership and  enjoyed meeting all the staff.  Here we ...MoreOur first experience with Cambridge Volkswagen began in the summer of 2005 - my husband purchased a used 2003 Diesel Jetta for his weekly commute to Toronto. We were shown around the dealership and  enjoyed meeting all the staff.  Here we are ten years and six cars later ( both of us have had VW's since 2011) and consider Cambridge Volkswagen an extended part of our family! Aaron Hansen and all the gang are courteous, transparent but most of all considerate and honest. We love the brand - that's a given ... And are committed to purchasing our vehicles at Cambridge VW as long as they will let us ! Here's to many many  more years of a great relationship!!!


 

Wes

 

One of the best experiences in buying a car I have ever had.  Emailed them an offer via Autotrader, received a polite response within 20 minutes, agreed to a price and test drove the car the following day - The car was very clean and sales rep was well informed on all the details of the vehicle.  Few days later, I picked it up and sales rep went through all the functions of the car for my spouse and I in great detail.  From Sales Manager, Sales Rep to everyone on the team at the dealership, we felt valued and cared for.  And only met these guys twice (test drive and pick up) - It's a testament to their client care.  Recommend this dealership to anyone one looking for a VW.


 

Ashleigh

 

My Husband and I cannot express how much we LOVE this Volkswagen. We drive from Hamilton to this location because the customer service is beyond compare. I strongly recommend this Volkswagen over others. We will NEVER take out car to ...MoreMy Husband and I cannot express how much we LOVE this Volkswagen. We drive from Hamilton to this location because the customer service is beyond compare. I strongly recommend this Volkswagen over others. We will NEVER take out car to another location.


 

Jonathan

 

There are so many things you have to rely on in life; one of which is a vehicle. ...More There are so many things you have to rely on in life; one of which is a vehicle. For those who drive, and love to drive it is not hard to find oneself in a Volkswagen. What is however a challenge is to find a dealership dedicated to look after all your automotive needs! That is unless you know and have experienced Cambridge VW and all the staff there!
Moving to Cambridge, Ontario in August 2006 led me to walk in the door at Cambridge VW; I demand professional care and service when it comes to cars and figured a VW brand dealer was a good place to start. They did not disappoint then nor when it came time for my family to change a vehicle eight months later! This sentiment has never changed once through all interactions we have ever had with the staff at Cambridge VW since (major or small, anywhere in between) regardless of their position held or department in (Sales, Business Office, Service, Parts, Customer Care or Administration). Cambridge VW has and is blessed with by far the most caring, understanding group of people I have ever had the pleasure to deal with when it comes to owning and maintaining a vehicle!
I will go further by mentioning that my 2006 VW Jetta TDI sits today with over 342,000 hard driven km on its odometer; since new it has withstood the rigors of an 800km a week commute, around town general everyday use and fast distant weekend jaunts to a cottage. It is still solid and fun to drive as the day first bought! To those uninitiated, the cars known strength is that it is a TDI, however its overall condition is a true testament to the level and quality care Cambridge VW delivers on with every interaction. I would be a fool not to mention that this vehicle has provided welcome and significant relief at the fuel pump too!
On many levels, I find myself incredibly fortunate to live in Cambridge, Ontario. Who knew quality of life would improve by interacting with a local car dealership? I certainly did not until I met this team that cares.  Thanks for being you, all of you Cambridge VW!
Go see for yourself, you won't be disappointed!


 

Alexander

 

It is always a pleasure to deal with the staff here. They are friendly and helpful. The sales staff are knowledgable and are usually able to answer my questions The service department is great every time the car comes in they check to see ...MoreIt is always a pleasure to deal with the staff here. They are friendly and helpful. The sales staff are knowledgable and are usually able to answer my questions The service department is great every time the car comes in they check to see that there are no outstanding recalls on top of ensuring the service is done right.


 

Rolf

 

absolutely wonderful, friendly car-buying experience! Aaron and Stacey assisted me initially, and finally my son, in finding a great used GTI for him to buy. I initiated the contact simply because I am in the automotive business and offered ...Moreabsolutely wonderful, friendly car-buying experience! Aaron and Stacey assisted me initially, and finally my son, in finding a great used GTI for him to buy. I initiated the contact simply because I am in the automotive business and offered to help - I was supremely impressed with the care, attention and promptness of the two of them, and I can only presume that this is the culture of the entire store.


 

Travelling Saleswoman

 

Even though I don't even live in Cambridge, I have been using this dealership exclusively for almost 10 years now because of their superior all-round service. ...MoreEven though I don't even live in Cambridge, I have been using this dealership exclusively for almost 10 years now because of their superior all-round service.
All my life I have driven VW's and I can say from experience that most VW dealerships are complete ripoffs, dishonest (i.e. charging me for parts/service that was never done) and have lousy service.  I almost gave up on VW's until I came to Cambridge VW in 2006 when my Beetle was on the fritz and was in need of repairs.  They were the only dealership to provide honest service and I felt like they had my best interests in mind.  When I went there initially I was planning on never buying a VW again but the service they provided was superior and the sales team were genuine, in particular Aaron who is now the Sales Manager.  Since 2006 I have purchased 3 vehicles here: VW Jetta 2.5L, a Jetta TDI and most recently a Passat TDI (2015). Any issues I have ever had, they take care of them promptly and to my satisfaction.
If you have a VW or are considering buying a VW, don't waste your time at other dealerships!!!!  Even if it is out of your way, I can say from experience that you will get the best of everything here: Best price, best service and best quality of care.


 

Irina

 

My son and I both purchased a VW vehicle from Cambridge VW, and let me tell you, it was a very pleasant experience! We had the privilege of coming across Mr. Aaron Hansen who sold us the vehicles and let me tell you, he's one of the most ...MoreMy son and I both purchased a VW vehicle from Cambridge VW, and let me tell you, it was a very pleasant experience! We had the privilege of coming across Mr. Aaron Hansen who sold us the vehicles and let me tell you, he's one of the most genuine and nicest sales people we had to deal with! Couldn't be happier with the customer service. Anybody who is in the state of buying a VW, no matter where you live (we reside in Richmond Hill, ON), Cambridge VW is your answer!

 


 

Mari

 

The customer service at Cambridge VW is exceptional.  It is clear to see that the staff genuinely love the product and are willing to go the extra mile for their customers.  I dealt with Mike, Aaron and Stu, and found them to be patient, ...MoreThe customer service at Cambridge VW is exceptional.  It is clear to see that the staff genuinely love the product and are willing to go the extra mile for their customers.  I dealt with Mike, Aaron and Stu, and found them to be patient, respectful and forthright; they did not use pressure tactics.  I highly recommend this dealership.


 

James

 

"Cambridge VW has the most caring staff I've ever seen in a car dealership. They cared directly about our needs and understood what exactly we were willing to do to get to this point. They didn't give us any false hopes and laid out ...More"Cambridge VW has the most caring staff I've ever seen in a car dealership. They cared directly about our needs and understood what exactly we were willing to do to get to this point. They didn't give us any false hopes and laid out everything clearly and professionally. The experience could not have been more satisfying. We could not be happier with our purchase and wouldn't hesitate to spread the good word of what a great dealership this is.  They may find it difficult to believe but our experience with Cambridge VW has had a significant change in our lives from the beginning for when we first met and continuing now into the future.  We both consider VW Cambridge as family and will never forget the kindness they have shown us right from the beginning. Thank you and we commend everyone!"


 

Peter

 

I had a great experience leasing my 2015 Jetta from Cambridge Volkswagen!  Aaron and Manny are great to deal with as they both have a wealth of knowledge and they try to advise you based on your needs.  The entire staff at this dealership ...MoreI had a great experience leasing my 2015 Jetta from Cambridge Volkswagen!  Aaron and Manny are great to deal with as they both have a wealth of knowledge and they try to advise you based on your needs.  The entire staff at this dealership are friendly, approachable, and willing to assist you.
Not only am I enjoying driving the car I wanted, I have peace of mind knowing that it will be a smooth transition into my next VW thanks to their recommendations.
I proudly recommend this dealership!


 

Li

 

my friend and I  are from London, but both of us ended up purchasing a car from  VW Camridge . This was very pleasant experience. I was quite impressed by excellent service and almost instant response through email. This is a really ...Moremy friend and I  are from London, but both of us ended up purchasing a car from  VW Camridge . This was very pleasant experience. I was quite impressed by excellent service and almost instant response through email. This is a really fantastic team, Aaron, Austin and Stu made purchasing process so easy.  We strongly recommend this dealer to anyone one who is looking for a VW car


 

Stefany

 

I have been a part of the Cambridge VW family for several years now after buying a first Jetta and then following later with an upgraded Jetta. I say the Cambridge VW "family" because everytime I visit the dealership I feel extremely ...MoreI have been a part of the Cambridge VW family for several years now after buying a first Jetta and then following later with an upgraded Jetta. I say the Cambridge VW "family" because everytime I visit the dealership I feel extremely welcomed and the conversations I have with the staff make me feel as though I am included in the discussion and it's not about the dealership trying to check tasks off of their lists. Just this last oil change when I visiting there were 5, yes FIVE dealership staff members who acknowledge me by name and another staff member to whom I was newly introduced. I always look forward to my visits at this dealership and strongly recommend that if you are to buy a Volkswagon, please don't hesitate but to visit here first.


 

杨琛

 

It was a nice experience to buy a certified pre-owned Jetta from this dealer. The salespersons are very kind and friendly. Also, they are very professional and knowledgeable about the vehicle. The price is excellent. And the car is in ...MoreIt was a nice experience to buy a certified pre-owned Jetta from this dealer. The salespersons are very kind and friendly. Also, they are very professional and knowledgeable about the vehicle. The price is excellent. And the car is in perfect condition when delivery. In sum, I recommend this dealer to everyone who is going to purchase a Volkswagen car.


 

Brent

 

I have purchased two TDI's from CAMBRIDGE VW. Both buying experiences were memorable, we were treated with the utmost professionalism. The after sale service is also well above the norm in today's customer service. If you are looking to ...MoreI have purchased two TDI's from CAMBRIDGE VW. Both buying experiences were memorable, we were treated with the utmost professionalism. The after sale service is also well above the norm in today's customer service. If you are looking to find a fair deal on a great car, visit Many or Aaron, tell them I sent you.


 

Demian

 

Never loved a car as much as the one I bought here.  Quality product, Friendly service!  Pleasure to Shop here!